Skip to main content

FREE Local Delivery on Orders $75+. SHOP NOW.

FAQS

DELIVERY

DO YOU DELIVER ICE CREAM?

Yes! We offer local delivery within Kitchener-Waterloo, as well as Guelph, Cambridge and the surrounding Townships in Waterloo Region. Order online from our online store. Enter your postal code to confirm we deliver to your area. If we offer delivery to your area you will see a drop down menu with available delivery dates.

We deliver ice creams in our freezer truck, and have also partnered a local delivery service Cart 2 Curb.

HOW MUCH DOES IT COST FOR DELIVERIES?

Deliveries within Kitchener & Waterloo are $10 +HST.

Deliveries to Guelph, Cambridge and the surrounding Townships of Waterloo Region are $15 +HST.

WHERE DO YOU DELIVER?

Tuesdays to Saturdays: We offer delivery within Kitchener & Waterloo

Fridays & Saturdays: We offer delivery to Guelph, Cambridge and the Townships of Waterloo Region.

Don't see your city on the list? Enter your postal code on the cart page for confirmation. If you've confirmed we don't deliver to your area, get in touch at letsconnect@fourall.ca and request a delivery quote.

DO YOU DELIVER OUTSIDE OF WATERLOO REGION?

We are not offering delivery outside of waterloo region at this time. We used to, but finding reliable and cost effective delivery partners has proven more difficult than we had anticipated. We're always on the lookout for new delivery partners, so if you know someone, please let us know.

In the meantime, let us know if there are stores in your area who could use some Four All Ice Cream and we'll be sure to reach out to them.

We're also happy to get a custom delivery quote for you as well.

WHEN CAN I EXPECT MY DELIVERY?

For deliveries within Kitchener & Waterloo use the date selecter and choose your preferred date. Deliveries start at 11:00 am and we aim to be finished by 3:00 pm. If a specific time is preferred please let us now in the additional notes section and we'll do our best to accommodate. We do not offer delivery on Sundays and Mondays.

For deliveries to Guelph, Cambridge & the Townships of Waterloo Region use the date selecter and choose your preferred date. Deliveries start at 11:00 am and we aim to be finished by 3:00 pm. If a specific time is preferred please let us now in the additional notes section and we'll do our best to accommodate. We ONLY deliver to these areas on Fridays & Saturdays.

DOES SOMEONE NEED TO BE HOME TO RECEIVE THE ICE CREAM?

Yes! The ice cream needs to be received and transferred to a freezer as soon as possible, as we're not currently shipping with Dry Ice. We use refrigerated cargo vans that keep your ice creams at -18 C or colder.

We will attempt to contact you if nobody is home at the time of the delivery. If we are unable to get in touch with you or have not made alternative arrangements, your order will not be delivered. You can call us at 519-888-8387 to make arrangments for pick-up or another delivery. An additional delivery charge may apply for missed deliveries.

GENERAL

ARE YOU OPEN?

Yes, the Four All Ice Cream Scoop Shop located at 75 King St. S in Uptown Waterloo is open. You can find our hours HERE.

Our manufacturing operations at the Four All Factory, while active, is closed to the public. Our online store is also open.

HOW CAN I GET SOME ICE CREAM?

Come see us at our Uptown Waterloo Scoop shop! Visit our online shop for pick-up or delivery. Or visit one of our stockists.

PICK-UPS

CAN I ORDER ICE CREAM FOR PICK-UP?

Yes! Order online from our online store.Select your pick-up date and time. We’ll send a pick-up notification as soon as it’s ready.

HOW MUCH DOES IT COST FOR PICK-UP?

Nothing! Local pick-ups are free.

WHERE IS THE PICK-UP LOCATION?

The pick-up location is our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.

CAN SOMEONE ELSE PICK-UP MY ORDER?

Yes! As long as they are able to provide us with a valid order number and the name of the individual who placed the order.

WHAT IS THE PICK-UP PROCESS?

When you arrive at the store you are welcome to come inside and provide us with your order number or name to receive your order. Alternatively, you can call the shop at 519-888-8387 when you arrive, and we can meet you outside with your order.

OTHER QUESTIONS

How long does it take to make/pack my online order?

Orders can be ready within 15 minutes from when the order is placed. To accomodate peak periods and minimize wait times the following limitations have been set:

  • Pick-up orders: The earliest available time slot defaults to the next half-hour.

  • Delivery orders within Kitchener-Waterloo: The earliest available time slot defaults to the next day for all orders placed before 6 pm. There are no Sunday or Monday deliveries.

  • Delivery orders to Guelph, Cambridge and Townships of Waterloo Region: Enter your postal code to confirm delivery. Deliveries are Fridays & Saturdays ONLY.

  • Cake orders: Require at least 1 week's notice The closest available time slot defaults to 7 days from time from order, excluding Mondays.

Please call us at 519-888-8387 if your desired pick-up time or date is not available and we will do our best to assist..

What are your COVID protocols?

  • Some of our team members still wear masks and we respect everyone who choses to wear a mask as well. We will respect your choice, as we ask you to respect our choice and that of other guests sharing our space.

  • High touch surfaces are sanitized frequently including the indoor and outdoor seating areas.

Locations

Your cart

Total
CAD
Shipping and discount codes are added at checkout.